• Automotive Service Advisor

    Country, State and City CA-ON-Oakville
    Job ID
    2018-1732
    Location Name
    Audi Oakville
    Category
    Customer Service/Support
  • Overview

    Audi Oakville (a division of Weins Canada Inc) is currently seeking an Automotive Service Advisor to join their successful team.
    We are a progressive, premier automotive group with 12 dealerships representing 9 brands (read about us at www.weinscanada.com). With over 43 years of history, we pride ourselves at being a leader in the industry and the communities we serve.

    Weins Canada Offers

    • Exceptional pay plan along with a comprehensive benefits plan (with options to suit your needs)
    • Additional employee benefits (Group RRSP plans, vehicle purchase program, educational assistance programs, etc.)
    • Tools for success that include: ongoing training and management support.
    •  Vehicle Purchase Program
    • Parts & Service Discounts and much more.

    Responsibilities

    • Co-ordinate customer and vehicle processing, providing estimates of cost and time to complete and follow through to delivery to ensure customer satisfaction
    • Greet customers immediately, in a friendly way and at all times maintain their loyalty to the dealership
    • Handle telephone inquiries quickly, courteously and expeditiously
    • Assist customers in picking up vehicles and note any problems that they have at this time, so that the appointment for correction of problem can be scheduled
    • Explain service work including next maintenance requirements to customer as required
    • Notify customers when back order parts become available
    • Check and review work in process and open R.O.’s to see that all work is being performed properly and time schedule is being met, as required
    • Diagnose the specific customer problems accurately and describe clearly on repair orders
    • Other duties, projects, etc. as requested by management

    Qualifications

    • 3-5 years customer service experience.
    • Previous Service Department (Service Advisor) experience is an asset.
    • Exceptional communication skills 
    • Valid Class G Driver's License 

    Interested candidates, please forward your resume to careers@weinscanada.com quoting job #4511

    We thank all applicants for their interest in advance, however, only those selected for an interview will be contacted. 
    Accommodation will be provided in accordance with AODA. If you require accommodations for a disability during the recruitment process, please indicate this in advance.

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