• CEC Service Consultant

    Country, State and City CA-Markham
    Job ID
    2018-1678
    Location Name
    Weins Canada (Corporate)
    Category
    Customer Service/Support
  • Overview

    Oakville Volkswagen (a division of Weins Canada Inc.) is currently seeking a motivated individual to join our busy Customer Experience Call Centre! 

    Weins Canada Offers

    • Exceptional pay plan along with a comprehensive benefits plan (with options to suit your needs)
    • Additional employee benefits (Group RRSP plans, vehicle purchase program, educational assistance programs, etc.)
    • Tools for success that include: ongoing training and management support
    • Vehicle Purchase Program
    • Parts & Service Discounts and much more

    Responsibilities

    • Handle all incoming customer appointment inquiries quickly and accurately (telephone and by email)
    • Electronically schedule service appointments for the Assistant Service Managers, distributing work evenly unless otherwise directed by management
    • Generate appointment list on a daily basis. Follow up on no-show appointments
    • Respond to customer concerns and requests that have been received through the Dealer Voice System
    • Perform any other administrative tasks as directed by management

    Qualifications

    • At least 2 year experience in customer service - your phone manner and etiquette set you apart from others (you are friendly, personable, accomodating and calm at all times - especially in a fast paced environment
    • Courteous and professional at all times - driven to meet and exceed our guests expectations
    • You have exceptional communication skills, both verbally and in writing
    • Strong organizational skills with a detail oriented focus
    • Strong working knowledge of Microsoft Office
    • Exceptional work ethic, along with positive outlook and committment to providing exceptional service

    Please forward your resume quoting job #4392 to careers@weinscanada.com

    Accommodation will be provided in all parts of our recruitment process as required under AODA. Please advise us in advance if you require accommodation.
    We thank all applicants for their interest in advance.

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