• Assistant Service Manager

    Country, State and City CA-ON-Oakville
    Job ID
    2018-1593
    Location Name
    Audi Oakville
    Category
    Management
  • Overview

    Audi Oakville (a division of fWeins Canada) is currently accepting applications for an Automotive Service Advisor with strong leadership skills. You take pride in providing excellent service with a focus on customer satisfaction. Your exceptional communications skills enable you to develop and maintain relationships with our manufacturer, suppliers, customers and team members. 

     

    We offer:

    • Outstanding product and a large inventory
    • Exceptional pay plan along with a comprehensive benefit plan and Employee Assistance Program
    • Additional employee benefits (vehicle purchase program, educational assistance program, etc.)

    Responsibilities

    • Greet all customers promptly in a friendly manner displaying care and concern for their vehicle, time, and personal satisfaction during their vehicle service experience
    • Provide estimates of cost and time to complete vehicle repair and / or maintenance.
    • Communicate and update our customers regarding their vehicle status
    • Handle telephone inquiries in a prompt and courteous manner
    • Explain service work including next maintenance requirements to customer in an effort to promote guest satisfaction and loyalty
    • Notify customers when back order parts become available and schedule vehicle for required work
    • Check and review work in process and open work orders to ensure all work is being performed promptly and the time schedule is being met
    • Strive for and maintain a high Customer Satisfaction Index score
    • Other duties, projects, etc. as requested by management

    Qualifications

    • German brand experience preferred - VW/Audi.
    • Premium brand at a minimum.
    • CDK/Reynolds experience.
    • 2-4 years advisor experience.
    • CSI track proven track record required.

    Do you have what it takes? Please email your resume quoting Job #4291. All applications will be held in confidence.

     

    Accommodation will be provided in all parts of our application process. Please advise us in advance if you require accommodation during the application process.

     

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