• CEC Service Consultant

    Country, State and City CA-Markham
    Job ID
    2018-1573
    Location Name
    Weins Canada (Corporate)
    Category
    Customer Service/Support
  • Overview

    Job I.D #4257

     

    Weins Canada Inc. is seeking a motivated individual to join our busy Call Centre! This is a full time position that would be ideal for a candidate with a passion for cars and customer service, and who is seeking to build a successful career in the automotive industry.
     
    Please forward your resume quoting job #i4257 to careers@weinscanada.com

    Accommodation will be provided in all parts of our recruitment process as required under AODA. Please advise us in advance if you require accommodation.
     
    We thank all applicants for their interest in advance.

    Responsibilities

    • Effectively manage and assist with all incoming Service calls and input booked appointments into system
    • Coordinate with Service Advisors (as required) with scheduled appointments
    • Place outbound service calls to guest who are due for service, have missed or need to rebook appointments or campaign programs
    • Maintain clear records of appointments and customer requests
    • Coordinate with Parts department and contact customers to advise special orders are in stock (as required)
    • Conduct after-service quality control calls to customers
    • Other duties as required

    Qualifications

    • At least 2 year experience in customer service - your phone manner and etiquette set you apart from others (you are friendly, personable, accomodating and calm at all times - especially in a fast paced environment
    • Courteous and professional at all times - driven to meet and exceed our guests expectations
    • You have excellent communication skills, both verbally and in writing
    • High organizational skills with a detail oriented focus
    • Strong working knowledge of Microsoft Office
    • Exceptional work ethic, along with positive outlook and committment to providing exceptional service

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