• Appointment Coordinator

    Country, State and City CA-ON-Oakville
    Job ID
    2018-1545
    Location Name
    Audi Oakville
    Category
    Customer Service/Support
  • Overview

    Audi Oakville (a division of Weins Canada Inc.) is currently seeking an experienced Appointment Coordinator to join their successful team.


    We are a progressive, premier automotive group with 12 dealerships representing 9 brands (read about us at www.weinscanada.com). With over 43 years of history, we pride ourselves at being a leader in the industry and the communities we serve.


    We believe our foundation for success is the great people who are a part of our team and our commitment to guest satisfaction. Our company has grown to over 1250 associates who have a passion for all things automotive and a commitment to continuous improvement and future growth.

     

    Accommodation will be provided in all parts of our recruitment process as required under AODA.

     

    Please advise us in advance if you require accommodation.

     

    Interested candidates please forward resume quoting Job I.D#4215 to careers@weinscanada.com


    If you have the ability lead and motivate others to build a strong department that will meet sales objectives and target then we would like to hear from you. In addition to being motivated and talented, the ideal candidate will possess:

    Responsibilities

    • Handle all incoming customer appointment inquiries quickly and accurately
    • Electronically schedule service appointments for the Assistant Service Managers, distributing the work evenly unless otherwise directed by management
    • Obtain all the relevant information from each customer, including name, phone number, vehicle model and service required and record it on the scheduling sheets.
    • Verify all appointments one working day prior to their arrival
    • Generate and maintain ASM's appointment schedules on daily & monthly basis
    • Generate pre-booked appointment list on a daily basis
    • All customer contacts are to be handled in a polite and efficient manner
    • Other duties, projects, etc. as requested by management

    Qualifications

    Customer Service experience considered an asset

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