• Service Advisor

    Country, State and City CA-ON-Innisfil
    Job ID
    2018-1429
    Location Name
    Mercedes Benz Barrie
    Category
    Customer Service/Support
  • Overview

    Job I.D #4032

     

    Mercedes Benz Barrie (a division of Weins Canada Inc.) is currently seeking a Service Advisor to join their successful team.
    We are a progressive, premier automotive group with 12 dealerships representing 9 brands (read about us at www.weinscanada.com). With over 43 years of history, we pride ourselves at being a leader in the industry and the communities we serve.

    We believe our foundation for success is the great people who are a part of our team and our commitment to guest satisfaction. Our company has grown to over 1250 associates who have a passion for all things automotive and a commitment to continuous improvement and future growth.

     

    Weins Canada is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontario’s with Disabilities Act (AODA). If you require accommodation during the application process, please advise us in advance.


    We thank all applicants in advance and advise that only those candidates selected for an interview will be contacted.

     

    Interested candidates please forward resume quoting Job I.D#4032 to careers@weinscanada.com

    Responsibilities

    • Co-ordinate customer and vehicle processing, providing estimates of cost and time to complete and follow through to delivery to ensure customer satisfaction
    • Greet customers immediately, in a friendly way and at all times maintain their loyalty to the dealership
    • Handle telephone inquiries quickly, courteously and expeditiously
    • Assist customers in picking up vehicles and note any problems that they have at this time, so that the appointment for correction of problem can be scheduled
    • Explain service work including next maintenance requirements to customer as required
    • Notify customers when back order parts become available
    • Check and review work in process and open R.O.’s to see that all work is being performed properly and time schedule is being met, as required
    • Diagnose the specific customer problems accurately and describe clearly on repair orders
    • Other duties, projects, etc. as requested by management

    Qualifications

    • 3-5 years customer service experience.
    • Previous Service Department (Service Advisor) experience is an asset.
    • We are willing to train the right individual!

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