CEC CSI Agent

Country, State and City CA-ON-Markham
Job ID
2018-1408
Location Name
Don Valley North Toyota
Category
Customer Service/Support

Overview

Job I.D #3293

 

Weins Canada Inc. is currently seeking a motivated, customer-focused individual with a passion for people to join their team to focus on our Guest Experience and ensure Customer Satisfaction. 

 

In this role as a Customer Experience (CSI) Representative, you will:

Responsibilities

  • Follow up with sales and service department customers to gauge their satisfaction with their experience, documenting any concerns and alerting the respective Department Manager and / or General Manager as required and ensure that the issue is documented and resolved accordingly
  • Assist in the resolution of customer complaints received through a variety of contact points (phone, email, social media, mail, etc.) clarifying issue, determining root cause, selecting and explaining best solution, expediting resolution as required and notifying the relevant Department Manager and / or General Manager
  • Oversee customer loyalty program, assisting as required with training, internal marketing and awareness campaigns
  • Monitor manufacturer portals for customer contact, prepare reports as required, identify repeat root causes providing support and assistance to managers to ensure continuous improvement and maintain customer satisfaction
  • And more…. This is an opportunity for you to make this role your own and grow with it

Qualifications

The ideal candidate will be a take action, “all hands on-deck” individual who has previous experience with customer satisfaction and complaint resolution.  You will have exceptional communication skills (both written and oral) along with strong inter-personal skills.  Your ability to remain calm and focused, even in tense situations sets you apart and you have the ability to form relationships in any situation that you encounter.  Strong computer skills (Microsoft Office) required and previous automotive experience would be considered an asset.  Process driven mindset with the ability to multitask, manage multiple projects and the confidence to present / speak in front of groups is required.  This position is located in Markham.

 

Do you have what it takes?  Are you ready to start a career with an industry leader that continues to grow and promotes from within? 

 

Please email us your resume (QUOTING JOB #3293 IN THE SUBJECT LINE) to careers@weinscanada.com

We thank all candidates in advance for their interest. 

 

Accommodation will be provided in all parts of our recruitment process as required under AODA – please advise us in advance if you require accommodation.

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