Service Advisor

CA-ON-Markham
Job ID
2017-1343
Don Valley North Hyundai
Category
Customer Service/Support

Overview

Job I.D #3909

 

Don Valley North Hyundai (a division of Weins Canada Inc.) is currently seeking a Service Advisor to join their successful team.
We are a progressive, premier automotive group with 12 dealerships representing 9 brands (read about us at www.weinscanada.com). With over 43 years of history, we pride ourselves at being a leader in the industry and the communities we serve.

We believe our foundation for success is the great people who are a part of our team and our commitment to guest satisfaction. Our company has grown to over 1200 associates who have a passion for all things automotive and a commitment to continuous improvement and future growth.

 

Interested candidates, please forward resume quoting job #i3909 to careers@weinscanada.com
 
Accommodation will be provided in all parts of our recruitment process as required under AODA. Please advise us in advance if you require accommodation.
 
We thank all applicants for their interest in advance.

Responsibilities

  • Co-ordinate customer and vehicle processing, providing estimates of cost and time to complete and follow through to delivery to ensure customer satisfaction
  • Greet customers immediately, in a friendly way and at all times maintain their loyalty to the dealership
  • Handle telephone inquiries quickly, courteously and expeditiously
  • Assist customers in picking up vehicles and note any problems that they have at this time, so that the appointment for correction of problem can be scheduled
  • Explain service work including next maintenance requirements to customer as required
  • Notify customers when back order parts become available
  • Check and review work in process and open R.O.’s to see that all work is being performed properly and time schedule is being met, as required
  • Diagnose the specific customer problems accurately and describe clearly on repair orders
  • Other duties, projects, etc. as requested by management

Qualifications

  • 3-5 years customer service experience.
  • Previous Service Department (Service Advisor) experience is an asset.
  • We are willing to train the right individual!

 

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